Shipping policy
Shipping Policy
Thank you for shopping with MangoRace. We work carefully to process, prepare, and ship your order as quickly as possible.
Order Processing Time
In-stock products are usually processed within 2–5 business days after your order is confirmed.
Custom or made-to-order products may require additional production time before shipping. The estimated production time may vary depending on the product, customization details, order volume, and production schedule.
If there is any significant delay, we will contact you by email.
Shipping Regions
MangoRace ships to selected international markets. Available shipping regions and shipping fees will be shown at checkout based on your delivery address.
Shipping Rates
Shipping rates are calculated at checkout.
Orders over USD $99 may be eligible for free shipping, depending on the destination country or region and the current promotion rules.
Free shipping applies only to the shipping fee. It does not include import duties, taxes, customs clearance fees, or carrier handling fees.
Estimated Delivery Time
Delivery times are estimates and may vary depending on your location, shipping method, customs clearance, carrier delays, holidays, weather, or other conditions outside our control.
International delivery may take longer during peak seasons or when customs inspection is required.
Tracking Information
Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.
Please allow some time for the tracking information to update after the package is handed over to the carrier.
Customs, Duties, and Import Taxes
International orders may be subject to import duties, taxes, customs fees, or carrier handling fees charged by the destination country or carrier.
Unless clearly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
MangoRace is not responsible for delays caused by customs clearance or for any customs duties, taxes, or fees required by your local authorities.
Incorrect Shipping Information
Please make sure your shipping address, phone number, email address, and recipient information are accurate before placing your order.
If an order cannot be delivered due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees, return fees, or reshipment costs.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us at service@mangorace.com with your order number and any available photos or tracking details.
We will review the situation and help you contact the carrier or arrange a suitable solution where possible.
Custom Product Shipping
Custom products may take longer to ship because they require design confirmation, production, inspection, and packaging before dispatch.
Once a custom order has entered production or has been shipped, it may not be cancelled or changed unless required by applicable law or covered by our Return and Refund Policy.
Contact Us
If you have any shipping questions, please contact us at:
service@mangorace.com