Refund policy
Return and Refund Policy
We want you to feel confident when shopping with MangoRace. If you are not fully satisfied with an eligible item, you may request a return within 14 days after receiving your order.
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, undamaged, with any original tags, accessories, and packaging included. You will also need your order confirmation, receipt, or other proof of purchase.
To start a return request, please contact us at service@mangorace.com with your order number and a short description of the reason for return.
Please do not send any item back before contacting us. Items returned without prior approval may not be accepted.
Custom and Personalized Products
Custom, personalized, or made-to-order products cannot be returned or refunded unless the item arrives damaged, defective, or different from what you ordered.
This includes custom bottle designs, personalized graphics, team designs, names, numbers, logos, or any item made according to customer-provided artwork or specifications.
Once a custom order has entered production, it cannot usually be cancelled or changed. If you need to change or cancel a custom order, please contact us as soon as possible at service@mangorace.com. We will do our best to help if production has not started yet.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or if you received the wrong item, please contact us as soon as possible at service@mangorace.com.
Please include your order number and clear photos or videos showing the issue. We will review the case and help arrange a suitable solution, such as a replacement, repair, refund, or other support depending on the situation.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Custom or personalized products
Made-to-order items
Used, worn, washed, damaged, or altered products
Items without original packaging or proof of purchase
Gift cards
Final sale or clearance items, where clearly marked
Return Shipping
Unless the return is caused by a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
If your return is approved, we will provide instructions on where and how to send the item. Depending on your location and the return reason, we may provide a return shipping label or ask you to arrange return shipping yourself.
Original shipping fees, import duties, taxes, customs fees, and carrier handling fees are generally non-refundable unless required by applicable law.
Exchanges
If you would like a different item, size, or color, please contact us first. In most cases, the fastest way is to return the eligible item and place a new order after the return is accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment provider may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at service@mangorace.com.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return eligible items within 14 days of receiving your order, for any reason and without giving a reason.
Items must be unused, unworn, undamaged, and returned with original packaging and proof of purchase.
Please note that custom, personalized, or made-to-order products may be excluded from this right where permitted by applicable law.
Contact Us
For return, refund, or cancellation questions, please contact us at:
service@mangorace.com